WEBVTT 00:00:15.125 --> 00:00:17.416 Catherine, hurry up and eat your breakfast. I've got a new job. 00:00:17.500 --> 00:00:19.166 I start work today. I can't be late. 00:00:27.375 --> 00:00:29.000 Why are you using that knife for butter? 00:00:29.625 --> 00:00:31.166 It's the only one that was clean. 00:00:36.750 --> 00:00:38.375 - I'll see you later. - Bye, Mum. 00:00:38.416 --> 00:00:40.875 Mwah! Have a good day at school. 00:00:40.916 --> 00:00:42.541 - Bye, Mum. - Hey! 00:00:43.750 --> 00:00:45.750 What about me? I start today. 00:00:47.375 --> 00:00:50.375 Good luck. 00:01:21.000 --> 00:01:22.000 There you go. 00:01:22.125 --> 00:01:26.166 Dad, just leave us here. The other parents don't come in. 00:01:26.625 --> 00:01:27.625 Come on. 00:01:34.041 --> 00:01:34.750 Love you. 00:01:34.875 --> 00:01:37.250 - Yeah. Bye. - Bye. 00:01:37.250 --> 00:01:38.375 Hello, Catherine. 00:01:38.416 --> 00:01:41.291 Bye. Have a good day. 00:01:41.375 --> 00:01:42.375 See you. 00:02:08.000 --> 00:02:09.375 Dave. Sorry I'm late, mate. 00:02:09.375 --> 00:02:11.791 It's all right. There's a uniform in there. 00:02:11.875 --> 00:02:14.250 - Then I'll show you what to do. - Great. OK. 00:02:32.416 --> 00:02:33.875 Morning. 00:02:42.875 --> 00:02:44.875 - Hello. - Hi. 00:02:46.125 --> 00:02:47.250 I'm Dan. 00:02:48.625 --> 00:02:51.125 My son died a few weeks ago. You probably don't even... 00:02:51.125 --> 00:02:53.000 You're... You're working here? 00:02:53.000 --> 00:02:54.500 First day. 00:02:58.000 --> 00:02:59.625 Well... er... I'd better get on. 00:02:59.666 --> 00:03:00.875 Yeah. 00:03:17.000 --> 00:03:19.875 I mean, he's not actually harassing you, is he? 00:03:20.000 --> 00:03:23.666 Threatened you, put a dead animal in your car, anything like that? 00:03:24.916 --> 00:03:26.000 Morning. 00:03:27.791 --> 00:03:30.125 Maybe he saw it advertised when he was here. 00:03:30.166 --> 00:03:31.916 Like there are no other jobs? 00:03:32.000 --> 00:03:34.791 You see, he's working right at the front door. 00:03:34.875 --> 00:03:37.000 So every morning he'll... be there. 00:03:37.000 --> 00:03:38.125 It's freaking you out. 00:03:38.166 --> 00:03:40.625 - It's not freaking me out, it's... - Upsetting you. 00:03:40.625 --> 00:03:42.666 No, it's bothering me. 00:03:42.750 --> 00:03:46.166 Look, no offence, but maybe he's not the one with the problem. 00:03:52.875 --> 00:03:54.916 Men get more stressed as they age. 00:03:55.000 --> 00:03:56.916 You're not as young as you used to be. 00:03:57.000 --> 00:04:01.166 Red eyes, wrinkles, this hangdog expression... 00:04:01.250 --> 00:04:03.291 You're a middleaged workaholic, mate. 00:04:03.375 --> 00:04:06.000 Keep going as you are, you'll have a stroke and end up there. 00:04:06.041 --> 00:04:07.375 And you don't want that. 00:04:07.375 --> 00:04:11.250 Cos if that happens, you know who'll be in charge of saving your life? 00:04:11.291 --> 00:04:13.500 Scary, right? 00:04:13.500 --> 00:04:14.750 Why don't you go on a retreat? 00:04:14.875 --> 00:04:18.166 Apparently, there's one you can do where you don't say anything for a week. 00:04:18.250 --> 00:04:20.875 - Try that. - Wouldn't mind booking you on to it. 00:04:21.000 --> 00:04:23.000 All right, everyone. Welcome to M&M. 00:04:24.041 --> 00:04:26.500 There you go. Here. 00:04:26.541 --> 00:04:29.250 - Charlotte, do you want to start? - Erm... Yeah. 00:04:30.291 --> 00:04:34.916 A ruptured appendix in a 32yearold male, William Rowe. 00:04:35.000 --> 00:04:40.291 We attempted removal laparoscopically but there was a delay of approximately 14 hours 00:04:40.375 --> 00:04:44.250 between the rupture and arrival with us which made success unlikely. 00:04:58.916 --> 00:05:00.916 Next. 00:05:11.750 --> 00:05:14.250 Male, 15, 00:05:14.250 --> 00:05:19.125 admitted with a stab wound to the upper left abdomen going into the chest. 00:05:19.166 --> 00:05:21.166 Name? 00:05:22.750 --> 00:05:24.416 Sorry. Er... Alex Bowker. 00:05:26.500 --> 00:05:29.166 He suddenly deteriorated after his CT scan. 00:05:29.250 --> 00:05:33.541 The damage was more severe than first thought. 00:05:33.625 --> 00:05:39.125 Despite aggressive resuscitation and... all our best efforts... 00:05:41.666 --> 00:05:45.666 er... he died... at 12:54. 00:05:45.750 --> 00:05:48.375 There's a note here about his father. 00:05:50.291 --> 00:05:53.500 - I'm sorry? - His father got into the room during surgery. 00:05:54.500 --> 00:05:56.125 Yes. 00:05:56.125 --> 00:06:00.666 And how that happened I... I don't know. You'll have to talk to the nursing staff. 00:06:04.375 --> 00:06:06.375 But any impact on the procedure? 00:06:08.166 --> 00:06:10.000 When the father interrupted? 00:06:13.500 --> 00:06:15.041 Jon? 00:06:15.125 --> 00:06:17.125 No. No impact. 00:06:18.250 --> 00:06:20.250 The father was only there for a second. 00:06:20.291 --> 00:06:23.125 The key was the degree of damage to the heart. 00:06:23.125 --> 00:06:26.875 At first the patient was compensating because... 00:06:29.250 --> 00:06:33.541 He was compensating because the blood loss was being controlled 00:06:33.625 --> 00:06:35.291 by the pericardium to some degree. 00:06:35.375 --> 00:06:38.375 But then he tamponaded. We had to open the chest. 00:06:38.416 --> 00:06:40.791 It was only then that we could see how big the hole was 00:06:40.875 --> 00:06:44.250 and the degree of blood loss that we were trying to cope with. 00:06:45.750 --> 00:06:48.750 Any comments on practice, procedure? 00:06:48.750 --> 00:06:51.000 Any other irregularities? 00:06:53.000 --> 00:06:54.791 No. 00:06:54.875 --> 00:06:58.375 All right. Thank you. Moving on. Next. 00:07:02.625 --> 00:07:05.750 So the accusation is drinking leading to malpractice? 00:07:05.791 --> 00:07:07.125 Yeah. 00:07:07.166 --> 00:07:08.916 All right. Just one question. 00:07:09.000 --> 00:07:13.625 You mention the Mortality and Morbidity meeting this morning that Mr Allerton was at. 00:07:13.625 --> 00:07:16.500 Well, these are closed sessions normally, just for staff. 00:07:16.541 --> 00:07:18.625 - Hospital staff? - Medical staff. 00:07:20.750 --> 00:07:24.750 Well, I heard it was happening, and that they were discussing my son, 00:07:24.791 --> 00:07:26.500 so I didn't think it'd be a problem. 00:07:26.500 --> 00:07:30.250 That's fine. Just it's a question that will come up. 00:07:30.291 --> 00:07:31.500 What happens now? 00:07:31.500 --> 00:07:33.916 Given that it concerns a senior member of staff, 00:07:34.000 --> 00:07:37.000 it will be overseen by someone at a similar or higher level. 00:07:37.041 --> 00:07:40.375 - They'll investigate it, and come back to you. - How long will that take? 00:07:40.416 --> 00:07:41.791 Probably a few weeks. 00:07:41.875 --> 00:07:43.916 But, Mr Bowker, thank you for coming to see us. 00:07:44.000 --> 00:07:48.000 I can tell even from your initial account that you've had a terrible experience 00:07:48.000 --> 00:07:50.791 and you have some important questions you'd like answers to. 00:07:50.875 --> 00:07:52.541 Right. 00:07:54.000 --> 00:07:55.791 You'd never met Mr Allerton socially? 00:07:55.875 --> 00:07:57.291 - No. - Right. 00:07:57.375 --> 00:07:58.500 Why? 00:07:58.500 --> 00:08:02.000 I just wondered if that might be the reason he attended the funeral. 00:08:02.041 --> 00:08:04.791 It's because he felt guilty. He knows what he did. 00:08:04.875 --> 00:08:07.500 Well... 00:08:07.500 --> 00:08:11.500 And it'll be done properly? Independent. You won't just cover it up? 00:08:11.500 --> 00:08:12.666 No. 00:08:12.750 --> 00:08:15.125 You can imagine in a hospital, listening to our 00:08:15.125 --> 00:08:17.625 patients and their relatives is of vital importance. 00:08:17.625 --> 00:08:20.625 - For future practice, apart from anything else. - Right. 00:08:20.625 --> 00:08:22.625 Right, thanks. 00:08:25.000 --> 00:08:27.000 Because he really is lying. 00:08:28.791 --> 00:08:31.041 Look, this complaint... 00:08:31.125 --> 00:08:35.250 because of the severity of what he's saying, and your seniority, they've called me in. 00:08:35.291 --> 00:08:37.875 Asked me to take it on. 00:08:38.000 --> 00:08:39.041 What does he say? 00:08:39.125 --> 00:08:43.875 He claims that you told him you'd been drinking that night but you still came in. 00:08:44.000 --> 00:08:45.541 Drinking? No. 00:08:45.625 --> 00:08:47.541 I can see how it happens. 00:08:47.625 --> 00:08:51.625 You're called in unexpectedly. You've had a glass of wine or whatever. 00:08:51.666 --> 00:08:56.000 But you make the call, decide to come in, because you know you're needed. 00:08:57.250 --> 00:08:59.750 I honestly hadn't. 00:09:01.000 --> 00:09:04.250 Matt, he's obsessed with me and what happened that night. 00:09:04.250 --> 00:09:06.625 He got a job here just to put pressure on me. 00:09:07.625 --> 00:09:09.750 He's started working in the cafe at reception. 00:09:09.791 --> 00:09:12.125 - He... - He's after me. 00:09:12.166 --> 00:09:16.750 And it's a huge distraction when I have to concentrate. You understand. 00:09:16.791 --> 00:09:18.916 You know he was in the M&M meeting this morning? 00:09:19.000 --> 00:09:22.416 - He was what? - He found a way in to watch at the back. 00:09:22.500 --> 00:09:24.500 He claims you lied in there as well. 00:09:27.250 --> 00:09:30.375 He has lost his son and wants someone to blame. 00:09:33.375 --> 00:09:35.375 Sure. 00:09:37.125 --> 00:09:40.250 As there's been a complaint, I'll need to interview you formally. 00:09:42.041 --> 00:09:44.000 You've not done many of these, have you? 00:09:44.000 --> 00:09:45.500 - No. - It'll be ten minutes. 00:09:45.541 --> 00:09:49.375 Once we're done, I'll check with some of the others, as we have to. 00:09:49.416 --> 00:09:52.000 Then we'll get a letter out as quickly as we can. 00:09:53.750 --> 00:09:55.875 The sooner this is done the better, yes? 00:09:57.541 --> 00:10:00.750 I'm... erm... I'm not sure he'll accept it. 00:10:00.791 --> 00:10:02.750 Let's see, shall we? 00:10:02.875 --> 00:10:04.625 All right? 00:10:07.625 --> 00:10:10.250 - I'll just run through some questions. - Yeah. 00:10:15.750 --> 00:10:18.125 Hey. 00:10:18.166 --> 00:10:20.166 - Feeling better? - Yeah. 00:10:20.250 --> 00:10:23.000 Thanks for covering for me. 00:10:23.041 --> 00:10:25.041 No worries. 00:10:58.750 --> 00:11:01.375 I didn't answer it. Like you said. 00:11:05.750 --> 00:11:07.916 Good evening. I'm sorry to disturb you. 00:11:09.250 --> 00:11:11.125 - Dan's at work. - I know. 00:11:12.125 --> 00:11:14.125 I was hoping to catch you, actually. 00:11:17.000 --> 00:11:18.500 Come in. 00:11:28.375 --> 00:11:30.375 Do you want a biscuit or something? 00:11:31.250 --> 00:11:33.250 I'm fine. Thanks. 00:11:36.500 --> 00:11:39.291 I assume you know where your husband's working. 00:11:39.375 --> 00:11:40.500 Yeah. 00:11:40.541 --> 00:11:42.250 I'm pleased he got it. 00:11:42.291 --> 00:11:43.625 What do you mean? 00:11:44.875 --> 00:11:50.250 Just... I'm not sure it's good for him, given what's happened. 00:11:52.875 --> 00:11:56.166 This morning he attended a private meeting 00:11:56.250 --> 00:11:58.625 where we go over the mortality cases one by one. 00:11:58.666 --> 00:12:00.666 - You were discussing Alex? - Yes. 00:12:02.125 --> 00:12:05.666 And then after the meeting he made a formal complaint against me. 00:12:05.750 --> 00:12:07.750 Right. 00:12:07.750 --> 00:12:07.791 I worry that he's developing a resentment against me 00:12:07.791 --> 00:12:12.125 I worry that he's developing a resentment against me 00:12:12.166 --> 00:12:14.750 and I wondered if you could speak to him. 00:12:14.750 --> 00:12:16.625 Persuade him to find work elsewhere. 00:12:16.625 --> 00:12:18.416 Well, he's not found getting work easy. 00:12:18.500 --> 00:12:19.625 Right. 00:12:23.666 --> 00:12:25.666 We've still got all of Alex's stuff. 00:12:27.000 --> 00:12:28.500 Cereal bowl... 00:12:29.541 --> 00:12:31.541 His best mug. 00:12:37.000 --> 00:12:40.125 I know that you did your best. 00:12:40.166 --> 00:12:42.166 Thank you. 00:12:44.916 --> 00:12:48.375 Things aren't great with... me and Dan, so... 00:12:49.625 --> 00:12:52.166 I just don't know how much he'll listen. 00:12:52.250 --> 00:12:53.625 Well, whatever you can do. 00:12:53.625 --> 00:12:57.250 You see, basically, at the moment I just get up... 00:12:57.250 --> 00:13:02.000 I go to work, come home, cook, sort the house out, sleep. 00:13:04.000 --> 00:13:06.875 The only bit of time I get for myself is in the shower. 00:13:11.916 --> 00:13:13.916 Me and Dan... 00:13:15.750 --> 00:13:17.750 We don't talk. 00:13:19.875 --> 00:13:23.500 We don't... We don't do anything together. 00:13:25.375 --> 00:13:29.916 You're not... supporting each other? 00:13:30.000 --> 00:13:32.000 No. He's in his own world. 00:13:33.291 --> 00:13:37.125 - Perhaps he should... - You know what I need right now? 00:13:37.166 --> 00:13:40.500 Is just some time for me. An escape. Do you know what I mean? 00:13:43.500 --> 00:13:47.375 If I had the money, I'd just get on a plane. Just go somewhere, just for a couple of days. 00:13:47.500 --> 00:13:50.416 Just... sit on a beach. 00:13:51.875 --> 00:13:54.125 Drink. 00:13:54.166 --> 00:13:57.416 I don't know. Maybe... meet a man. 00:13:59.125 --> 00:14:00.875 Whatever. Just... 00:14:02.750 --> 00:14:05.541 get out of all of this. 00:14:05.625 --> 00:14:07.041 Things will get better. 00:14:09.666 --> 00:14:11.291 Bet you have great holidays. 00:14:11.375 --> 00:14:14.750 Well, not for a while. 00:14:22.791 --> 00:14:25.500 You don't want him to know you were here, do you? 00:14:49.875 --> 00:14:51.875 - Why aren't you dressed? - I had a shower. 00:14:51.875 --> 00:14:54.125 Got distracted. 00:14:54.125 --> 00:14:56.250 I had to make the kids' tea so... 00:15:00.250 --> 00:15:00.666 Was someone here? 00:15:01.750 --> 00:15:03.250 New guy. 00:15:03.375 --> 00:15:06.041 And I said did he want a cup of tea so he stayed for ten minutes. 00:15:06.125 --> 00:15:07.250 A man? 00:15:08.291 --> 00:15:11.625 Yeah, but we didn't have * so nothing to worry about. 00:15:11.625 --> 00:15:14.375 Or maybe... maybe you wouldn't worry. 00:15:14.375 --> 00:15:17.291 Do you want to try * each other at some point? 00:15:20.875 --> 00:15:22.750 There you go. 00:15:22.791 --> 00:15:24.791 I'll leave it there for you. 00:15:31.666 --> 00:15:34.375 You're lying about it being a friend from work. You've never been very good at lying. 00:15:34.375 --> 00:15:35.875 Yeah, well, I'm just trying to protect your feelings. 00:15:37.541 --> 00:15:38.666 It was that doctor. 00:15:38.750 --> 00:15:40.750 - He called round. - Here? 00:15:40.750 --> 00:15:44.250 He said that he thought you were obsessed. 00:15:44.250 --> 00:15:46.500 Couldn't understand why you were working there. 00:15:46.541 --> 00:15:49.500 - He shouldn't be coming... - I agree with him. Why are you working there? 00:15:49.541 --> 00:15:52.875 - Alex would still be alive if it wasn't for him! - I'm bored of you. 00:15:52.875 --> 00:15:55.291 These things that you say. 00:15:56.916 --> 00:15:58.916 Alex is dead. 00:16:03.125 --> 00:16:05.291 Right. I'm going to make another complaint. 00:16:05.375 --> 00:16:06.875 What now? 00:16:06.875 --> 00:16:08.875 Intimidating you. 00:16:10.041 --> 00:16:11.750 He didn't. 00:16:11.750 --> 00:16:13.291 We had a chat. He's a nice guy. 00:16:13.375 --> 00:16:14.625 He's clever. 00:16:14.666 --> 00:16:16.666 He's fit. 00:16:19.125 --> 00:16:21.000 Why are you being so cruel? 00:16:21.000 --> 00:16:24.250 It's because it's really hard. 00:16:24.250 --> 00:16:26.250 And I need you to do better. 00:16:29.416 --> 00:16:31.250 - Hi, kids. - Hi. 00:16:31.291 --> 00:16:33.291 How are you doing? 00:17:11.166 --> 00:17:15.375 Alex was in a relationship with a girl, Jasmine Marks. 00:17:17.375 --> 00:17:21.750 Her previous boyfriend was Dean Curran and it seems he was jealous. 00:17:23.041 --> 00:17:27.291 He'd given Alex warnings in the past which Alex had brushed aside. 00:17:28.416 --> 00:17:33.375 Then that evening Curran decided to take matters into his own hands. 00:17:34.416 --> 00:17:36.750 As you know, he turned himself in... 00:17:36.875 --> 00:17:39.625 confessed, and he's been charged with murder. 00:17:40.791 --> 00:17:42.791 At the hearing he's pleaded guilty. 00:17:44.375 --> 00:17:46.000 Why did he do it? 00:17:46.041 --> 00:17:48.875 He's a 15yearold with issues at home. 00:17:50.000 --> 00:17:52.791 He says he didn't intend to kill Alex. 00:17:54.041 --> 00:17:56.666 Which is probably the case, but... 00:17:59.166 --> 00:18:01.250 it provides little comfort to you. 00:18:04.166 --> 00:18:06.166 Do you have any other questions? 00:18:09.500 --> 00:18:10.750 All right. 00:18:11.916 --> 00:18:13.375 How do I prosecute the doctor? 00:18:15.666 --> 00:18:18.125 The doctor who operated on Alex. 00:18:18.125 --> 00:18:21.375 He told me he'd been drinking earlier that evening. 00:18:21.416 --> 00:18:24.541 He messed up. So if I tell you, will you investigate? 00:18:24.625 --> 00:18:27.291 You would do better to make a complaint through the hospital. 00:18:27.375 --> 00:18:29.250 He already has. 00:18:29.291 --> 00:18:31.750 So you... you won't do anything then? 00:18:31.750 --> 00:18:36.791 We'd refer to the hospital in the first instance and not pursue it, probably, 00:18:36.875 --> 00:18:40.500 unless there was tangible evidence of foul play or criminal negligence. 00:18:40.541 --> 00:18:43.041 That's what their reply said. They wouldn't pursue it. 00:18:43.125 --> 00:18:46.000 Thank you. That's... that's all very clear. 00:18:47.250 --> 00:18:48.541 Thank you. 00:19:00.375 --> 00:19:02.875 They said it'd take weeks to reply to this complaint. 00:19:02.916 --> 00:19:04.916 I got this after two days. 00:19:06.250 --> 00:19:09.125 They know. They're scared of this. 00:19:09.750 --> 00:19:11.750 You're going to be late for work. 00:19:21.000 --> 00:19:22.500 Well, she's resting peacefully. 00:19:22.541 --> 00:19:25.875 I'm going to leave her for two hours, and then come back and check on her, OK? 00:19:26.000 --> 00:19:29.500 - Two hours? - Yeah, everything's fine. She's doing very well. 00:19:53.375 --> 00:19:55.041 OK... 00:19:57.375 --> 00:19:58.750 Daniel Bowker? 00:20:01.750 --> 00:20:03.750 Come through. 00:20:13.125 --> 00:20:15.125 My son died a month ago. 00:20:16.750 --> 00:20:18.000 Cancer. 00:20:18.791 --> 00:20:20.291 I am sorry. 00:20:23.500 --> 00:20:26.750 I've been trying to find someone to blame. 00:20:27.375 --> 00:20:29.375 That's understandable. 00:20:30.500 --> 00:20:35.166 I don't sleep because I'm anxious and when I do sleep, I dream of Alex. 00:20:37.000 --> 00:20:41.000 He needs me, he's in trouble, and I'm not there. 00:20:41.041 --> 00:20:42.416 Yes. 00:20:43.500 --> 00:20:46.666 I suppose what I'm really worried about is my family falling apart. 00:20:46.750 --> 00:20:50.125 I mean, your family, it's the most important thing. 00:20:51.250 --> 00:20:53.125 Isn't it? 00:20:53.125 --> 00:20:55.125 Often, yes. 00:20:57.375 --> 00:20:58.875 You have other children? 00:20:59.000 --> 00:21:03.666 Catherine is nine and Mark, he's seven. 00:21:03.750 --> 00:21:05.000 How are they coping? 00:21:06.875 --> 00:21:08.625 Do you have kids? 00:21:08.666 --> 00:21:10.416 Yes. 00:21:13.500 --> 00:21:15.500 How do you think you're managing? 00:21:15.500 --> 00:21:17.125 With what's happened? 00:21:19.375 --> 00:21:23.875 Well, I think Alex would still be here today if he'd been lucky enough to have a better doctor. 00:21:24.875 --> 00:21:26.375 I see. 00:21:31.041 --> 00:21:33.625 I'm sorry. I've never spoken to anyone like this before. 00:21:33.666 --> 00:21:36.916 It's quite... erm... intense, isn't it? 00:21:39.750 --> 00:21:41.375 Do you want to take your coat off? 00:21:42.375 --> 00:21:43.666 Yeah. 00:21:48.416 --> 00:21:49.791 Do you want me to hang it for you? 00:21:49.875 --> 00:21:53.125 Yeah. No! It's just... a shit coat, anyway. 00:21:53.166 --> 00:21:54.875 I've had it ages. 00:21:58.375 --> 00:21:59.875 All right. 00:22:02.375 --> 00:22:07.000 My wife... thinks I'm mad to blame the doctor. 00:22:07.041 --> 00:22:10.750 Well, obviously there is a possibility the doctor did make a mistake, 00:22:10.750 --> 00:22:16.500 but... without knowing the details I'd say it's... it's very rare. 00:22:16.500 --> 00:22:18.500 Especially in cancer care. 00:22:18.541 --> 00:22:22.041 They've said nothing went wrong but they can't be sure about that, can they? 00:22:22.125 --> 00:22:24.375 Consultants working in these areas treat patients 00:22:24.375 --> 00:22:26.625 in life and death situations all the time. 00:22:26.625 --> 00:22:30.750 They tend to be selfcritical, very conscientious, 00:22:30.750 --> 00:22:34.916 and rigorous to uncover the truth if they think there's been a mistake. 00:22:35.000 --> 00:22:37.166 You sound like one of them. 00:22:37.250 --> 00:22:42.125 But if you have concerns, you are absolutely right to pursue them. 00:22:42.166 --> 00:22:44.166 That is your duty as a father. 00:22:44.250 --> 00:22:46.541 You shouldn't feel bad about that. 00:22:46.625 --> 00:22:48.791 I just want it to be fair. 00:22:48.875 --> 00:22:51.041 You know, if something went wrong, I should know. 00:22:51.125 --> 00:22:52.375 Of course. 00:22:52.416 --> 00:22:54.416 Any parent would feel the same. 00:22:58.750 --> 00:23:01.250 You find it hard to accept what they're telling you? 00:23:08.250 --> 00:23:10.000 You don't look like a psychiatrist. 00:23:12.750 --> 00:23:14.916 What do you think a psychiatrist looks like? 00:23:15.000 --> 00:23:17.541 Length of your skirt, your neckline. 00:23:17.625 --> 00:23:19.166 It's all there to garner attention. 00:23:19.250 --> 00:23:23.000 I'm sorry, but it makes me concerned that you might not be serious. 00:23:23.041 --> 00:23:25.041 I can assure you, I am. 00:23:26.875 --> 00:23:29.541 The anxiety, the depression. 00:23:29.625 --> 00:23:32.500 You're displaying exactly the symptoms I would expect to see 00:23:32.500 --> 00:23:34.500 from a man who has just lost a child. 00:23:35.500 --> 00:23:38.791 This is your brain doing exactly what it should be doing. 00:23:38.875 --> 00:23:41.750 I don't think so. I don't think my brain would be doing this 00:23:41.750 --> 00:23:45.250 if the authorities had investigated my son's death properly. 00:23:45.250 --> 00:23:48.875 As they would if it was the son of someone that they thought was more important. 00:23:48.916 --> 00:23:51.916 Prime Minister's son or whatever. David Beckham, Rupert Murdoch. 00:23:52.000 --> 00:23:55.500 If I was one of those people, it would be completely different. Wouldn't it? 00:23:55.541 --> 00:23:58.625 Or even if I was on Twitter and had loads of followers or whatever. 00:23:58.666 --> 00:24:01.750 Maybe that would make a difference, but I haven't got time for that. 00:24:01.750 --> 00:24:04.125 So, I'm just... 00:24:04.125 --> 00:24:06.000 Just me. 00:24:08.625 --> 00:24:11.041 And the system moves on, leaves Alex behind. 00:24:15.625 --> 00:24:20.125 One of the consequences of losing him is that I don't find my wife attractive any more. 00:24:21.375 --> 00:24:25.666 I... I think I still love her, but she just reminds me of... 00:24:29.625 --> 00:24:31.875 - I can tell you anything? - Of course. 00:24:34.000 --> 00:24:38.666 I've found myself... becoming attracted to other women. 00:24:38.750 --> 00:24:41.000 I think about other women a lot. Is that normal? 00:24:41.041 --> 00:24:43.666 Normal isn't a particularly useful term. 00:24:43.750 --> 00:24:46.166 I just want to know if there's something wrong with me. 00:24:46.250 --> 00:24:49.875 You're responding to a terrible and shocking event. 00:24:50.000 --> 00:24:52.375 It is going to have a profound effect on you. 00:24:52.875 --> 00:24:55.583 Sorry... to say it like that... 00:24:56.958 --> 00:25:00.083 but the truth is... is quite important to me at the moment. 00:25:04.166 --> 00:25:05.291 Dan... 00:25:05.291 --> 00:25:07.791 How much do your clothes cost? 00:25:07.833 --> 00:25:08.916 - I can't... - Roughly. 00:25:08.958 --> 00:25:11.791 - I really couldn't say. - What you're wearing right now 00:25:11.833 --> 00:25:15.583 probably costs as much as my family spends on clothes in a whole year. 00:25:15.666 --> 00:25:18.666 Dan, what have you got in your pocket? 00:25:18.708 --> 00:25:19.833 * thing! 00:25:21.166 --> 00:25:22.291 What? 00:25:23.333 --> 00:25:26.041 I'm... I'm sorry. I just... 00:25:26.083 --> 00:25:27.708 I just wanted to check the time. 00:25:29.541 --> 00:25:31.541 Sorry. 00:25:31.583 --> 00:25:33.916 Look, I'm... I'm... 00:25:33.958 --> 00:25:36.833 Really... I am. I'm sorry. 00:25:36.916 --> 00:25:39.291 Please. 00:25:39.291 --> 00:25:41.708 Can we... Can we just carry on? 00:25:43.041 --> 00:25:45.583 Yes. 00:25:45.666 --> 00:25:46.833 Yes, OK. 00:26:10.416 --> 00:26:11.666 So she's stable? 00:26:11.791 --> 00:26:13.541 Well, she isn't in any pain. 00:26:13.583 --> 00:26:16.041 It was quite a fall and at her age, it's quite a trauma. 00:26:16.083 --> 00:26:18.708 - I'm asking if she'll be all right. - At this stage I can't say 00:26:18.791 --> 00:26:21.291 - what the lasting effects will be. - Isn't that your job? 00:26:21.333 --> 00:26:22.541 You have to trust me. 00:26:22.541 --> 00:26:25.208 - Then answer my question! - We're giving her the best care. 00:26:25.291 --> 00:26:27.416 - What are you doing? - I'm telling you about... 00:26:27.458 --> 00:26:30.583 No, no. There! Your hand's tapping. You don't know you're doing it. 00:26:30.666 --> 00:26:33.291 - That has nothing... - It's not what you want in a surgeon. 00:26:33.291 --> 00:26:36.166 Can't control your hands. Is there someone else? 00:26:36.208 --> 00:26:38.791 - I don't want you near her! - All right, all right. OK. 00:26:38.833 --> 00:26:39.958 Whatever you want. 00:26:40.041 --> 00:26:43.083 It's a bad decision, but up to you. Go ahead. Find someone else. 00:26:43.166 --> 00:26:44.791 Hey! 00:26:44.833 --> 00:26:46.708 I'm * talking to you! 00:26:59.416 --> 00:27:03.041 All this training. Years of practice, millions of pounds' worth of equipment. 00:27:03.041 --> 00:27:04.458 Why can't they trust us? 00:27:04.541 --> 00:27:06.666 The people they love might die. They're scared. 00:27:06.708 --> 00:27:09.666 OK. What I need is a bit of understanding, a little bit of sympathy. 00:27:09.791 --> 00:27:12.041 Yes, so sorry, Jon. It must be awful for you. 00:27:12.083 --> 00:27:14.291 You can leave if you're going to stand there... 00:27:14.291 --> 00:27:16.458 When I started here two years ago and it was hard 00:27:16.541 --> 00:27:20.333 and I was crying in the corridor, you didn't give me sympathy, you told me facts. 00:27:21.416 --> 00:27:23.416 It helped. 00:27:38.416 --> 00:27:40.583 I suppose... I should go and apologise. 00:27:40.666 --> 00:27:42.916 No shit. 00:27:42.958 --> 00:27:44.958 But calm down first. 00:27:48.833 --> 00:27:49.958 Sorry. 00:27:52.333 --> 00:27:54.333 No problem. 00:28:05.041 --> 00:28:07.416 I thought you were going to smash up the room. 00:28:25.666 --> 00:28:27.666 Still biking? 00:28:28.916 --> 00:28:31.541 Not as much as I used to. 00:28:31.541 --> 00:28:34.666 Lisa and I, we go up around Alexandra Palace, you know. 00:28:37.291 --> 00:28:40.166 - And climbing? Still doing that? - Yeah. Yeah. 00:28:40.208 --> 00:28:41.958 Surprised you're not hanggliding. 00:28:43.041 --> 00:28:44.041 Lisa drew the line. 00:28:46.333 --> 00:28:47.708 She doesn't want to lose you. 00:28:47.791 --> 00:28:49.583 Yeah. 00:28:49.666 --> 00:28:51.041 Do you want to sit down? 00:28:58.166 --> 00:29:01.666 So Daniel Bowker resubmitted his complaint this morning, 00:29:01.666 --> 00:29:04.541 saying that you visited his wife at home. 00:29:04.541 --> 00:29:06.416 That you intimidated her. 00:29:07.541 --> 00:29:09.083 Is that true? 00:29:10.166 --> 00:29:11.916 I went to speak to her, yes. 00:29:11.916 --> 00:29:13.583 It was a good conversation. 00:29:13.666 --> 00:29:16.041 She invited me in. I did not intimidate her. 00:29:19.166 --> 00:29:20.458 Why did you go? 00:29:23.291 --> 00:29:24.958 I wanted to check on his wellbeing. 00:29:25.041 --> 00:29:27.416 See why he'd got a job here. 00:29:27.458 --> 00:29:32.791 And she said that yes, he was suffering hugely, and she felt that he was behaving erratically. 00:29:36.416 --> 00:29:37.666 Right. 00:29:39.541 --> 00:29:41.541 And now this. Mrs Fernandez. 00:29:42.958 --> 00:29:46.791 Her son is quite angry at how he was treated. 00:29:46.791 --> 00:29:48.791 - I'm going to apologise. - Good. 00:29:49.791 --> 00:29:53.541 But, Jon, not a serious complaint in years and now two in a row. 00:29:53.541 --> 00:29:55.541 What shall we do? 00:30:03.916 --> 00:30:07.541 It seems it started with the death of that boy. 00:30:07.583 --> 00:30:09.583 And the behaviour of his father. 00:30:11.666 --> 00:30:13.916 - It's affecting you. - It would affect anyone. 00:30:19.416 --> 00:30:20.958 Matt... 00:30:22.916 --> 00:30:27.041 What we do here is difficult enough without someone... 00:30:29.666 --> 00:30:31.666 watching you the whole time. 00:30:31.708 --> 00:30:33.791 Trying to bring you down. 00:30:33.833 --> 00:30:36.916 Well, whatever the reason, clearly it has to stop. 00:30:36.916 --> 00:30:38.916 Agreed. 00:30:40.208 --> 00:30:42.416 I don't want to lose you either. 00:30:42.458 --> 00:30:44.458 So... 00:30:44.541 --> 00:30:46.416 what can we do? 00:31:04.416 --> 00:31:05.458 Dan, mate. 00:31:07.416 --> 00:31:09.083 Can we have a word? 00:31:09.208 --> 00:31:11.666 You know Lucy, don't you? 00:31:11.666 --> 00:31:13.291 We met at the interview. 00:31:13.333 --> 00:31:16.416 Yeah, I thought it might be a good moment, after a few days, 00:31:16.416 --> 00:31:17.833 to check how we're getting on? 00:31:19.583 --> 00:31:24.333 Well. Yeah. Erm... good, I think. No complaints so far. 00:31:24.416 --> 00:31:27.416 Because there are a few issues from our end. 00:31:27.416 --> 00:31:30.416 Erm... punctuality? 00:31:30.666 --> 00:31:33.416 A few minutes late yesterday. And today. 00:31:33.458 --> 00:31:35.416 Well, I have to drop the kids off. 00:31:35.416 --> 00:31:40.083 The others who work here, they haven't got children so it's... it's easier for them. 00:31:40.166 --> 00:31:43.041 - OK. - But that will get better. 00:31:44.166 --> 00:31:48.833 Also, speed of work. Erm... there's concerns there. 00:31:48.916 --> 00:31:50.291 Well, nothing's been said. 00:31:50.333 --> 00:31:54.958 We wondered if you were really happy here. 00:31:55.041 --> 00:31:57.916 Sorry, but what has me being happy got to do with it? 00:31:58.041 --> 00:32:00.583 I'm fine. I do the work, that's all. 00:32:00.666 --> 00:32:02.708 Well, maybe this is the misunderstanding. 00:32:02.791 --> 00:32:06.666 Because we want our employees to take pride in their work, 00:32:06.708 --> 00:32:12.541 to be positive in their contribution, so that's not all there is, really. 00:32:12.583 --> 00:32:16.708 I'm not being funny but it's... it's making coffee and giving it to people. 00:32:16.791 --> 00:32:19.958 I am polite. I get it all done. 00:32:20.041 --> 00:32:22.666 And if you're talking about pride in my work, 00:32:22.666 --> 00:32:25.791 then, yeah, it's important to me that I do the very best I can. 00:32:25.833 --> 00:32:30.041 To... to deliver the service as I've been trained to do. 00:32:30.083 --> 00:32:35.958 But please don't demean me by making me pretend that it's complicated. 00:32:37.166 --> 00:32:40.791 Look, maybe we should call it a day. What do you think? 00:32:42.083 --> 00:32:44.708 - From...? - From you working here. 00:32:49.166 --> 00:32:50.416 We think that's best. 00:32:50.416 --> 00:32:52.708 For you as well. 00:32:54.916 --> 00:32:58.916 Has someone been talking to you? The hospital. Has one of the bosses said something? 00:32:58.958 --> 00:33:01.708 - About what, you? - Yeah. About getting rid of me. 00:33:01.791 --> 00:33:03.666 No. We have full control over who we hire. 00:33:03.708 --> 00:33:06.416 So it's just a coincidence, is it? That I make a complaint... 00:33:06.458 --> 00:33:09.166 I don't know anything about that. 00:33:09.166 --> 00:33:11.416 I've got two kids. I can't be out of work. 00:33:12.583 --> 00:33:14.166 Sorry. 00:33:19.208 --> 00:33:21.291 Do you want me to stay until the end of the week? 00:33:21.333 --> 00:33:25.166 We actually wondered if it might be better just... 00:33:36.166 --> 00:33:38.041 So... holiday. 00:33:38.083 --> 00:33:42.333 Your dad thought it was a really good idea if we booked something for later on in the year. 00:33:42.416 --> 00:33:43.541 And I agree. 00:33:43.583 --> 00:33:45.583 Once your exams are over. 00:33:47.166 --> 00:33:49.041 So I have a shortlist. 00:33:49.166 --> 00:33:51.666 Seychelles, Barbados, Florida. 00:33:51.666 --> 00:33:53.416 I think we need some sun. 00:33:53.458 --> 00:33:57.166 Well, actually, I was going to say, I might take a holiday in a couple of weeks. 00:33:57.208 --> 00:33:59.166 Once school stops? 00:33:59.166 --> 00:34:02.416 School is stopping so that you can revise. 00:34:02.458 --> 00:34:05.916 Yeah, but I haven't had the time to see Kate properly in ages. 00:34:05.916 --> 00:34:07.041 Thank you. 00:34:07.083 --> 00:34:11.333 - Why don't you wait till the exams are finished? - You can't work all the time! 00:34:11.416 --> 00:34:13.791 You understand. Mum said you were stressed. 00:34:13.833 --> 00:34:14.791 - Did she? - That work was hard. 00:34:14.791 --> 00:34:15.666 - Did she? - That work was hard. 00:34:15.666 --> 00:34:18.166 Well, it was. But it's better now. 00:34:18.208 --> 00:34:21.416 - It's better? - Yeah. We've sorted out the problem, I think. 00:34:21.458 --> 00:34:23.458 - It's done. - That's good. 00:34:25.541 --> 00:34:28.041 Sweetheart, you only get one shot at these exams. 00:34:28.083 --> 00:34:31.166 You only get one shot with a person too. 00:34:31.166 --> 00:34:32.416 I'm sorry, but I'm doing it. 00:34:32.458 --> 00:34:36.333 Ooh, that is not how we speak in this house. 00:34:36.416 --> 00:34:37.791 Ultimatums. 00:34:37.791 --> 00:34:39.541 We will discuss it. 00:34:39.541 --> 00:34:41.083 Fine, we'll discuss it. 00:34:41.166 --> 00:34:43.166 - OK. - And then I'm doing it. 00:34:45.666 --> 00:34:47.541 Back to my question. 00:34:47.541 --> 00:34:51.208 Seychelles, Barbados, Florida? 00:34:51.291 --> 00:34:52.458 Barbados. 00:34:52.541 --> 00:34:53.666 Obviously. 00:34:53.666 --> 00:34:56.166 See, I knew you were going to say that! 00:34:56.166 --> 00:34:58.458 That... is what I thought. 00:34:58.541 --> 00:35:00.541 No way! 00:35:58.041 --> 00:36:01.166 You said you were going out. I thought you were meeting a friend. 00:36:01.291 --> 00:36:02.916 I bought you a dress. 00:36:02.958 --> 00:36:04.666 Really? 00:36:04.708 --> 00:36:06.708 Yeah. 00:36:08.083 --> 00:36:10.041 Put it on. 00:36:10.083 --> 00:36:11.166 Why? 00:36:14.458 --> 00:36:17.416 - Are you feeling better? - Yeah. I'm just... I just... 00:36:18.791 --> 00:36:20.791 Heels as well. Here you are. Come on. 00:36:39.291 --> 00:36:42.083 You seem happier. 00:36:42.166 --> 00:36:44.166 Yeah. 00:36:57.541 --> 00:36:59.541 Was it expensive? 00:36:59.833 --> 00:37:02.333 Lost my job. 00:37:02.416 --> 00:37:03.541 Why? 00:37:03.541 --> 00:37:05.166 Somebody mentioned the complaint. 00:37:05.333 --> 00:37:08.791 - So now I'm a troublecauser so... - We can't afford for you to be out of work. 00:37:08.833 --> 00:37:10.791 You know that. It's simple. 00:37:10.791 --> 00:37:12.666 So you're pissed off with me now, are you? 00:37:12.666 --> 00:37:14.666 Dan, I... 00:37:15.666 --> 00:37:17.541 Yeah. 00:37:17.583 --> 00:37:19.541 Yeah, yeah, I am. 00:37:19.541 --> 00:37:21.916 Why can't you just deal with it like everyone else? 00:37:21.958 --> 00:37:25.291 - Say it is shit, what happened and... - Because he's lying! 00:37:26.416 --> 00:37:29.666 And nobody wants to do anything about it. 00:37:29.666 --> 00:37:32.041 Alex would still be alive and he knows that! 00:37:32.166 --> 00:37:35.166 I've had enough! You are breaking us. 00:37:35.208 --> 00:37:37.916 You don't talk to the kids. You don't talk to me. 00:37:38.041 --> 00:37:40.791 We don't have a relationship. And now you've lost your job. 00:37:40.791 --> 00:37:43.958 You need to do something to sort it out in your head. 00:37:44.041 --> 00:37:46.708 Or you're going to lose everything, do you understand? 00:37:46.791 --> 00:37:49.041 Me, the house, and the kids. 00:37:49.083 --> 00:37:51.041 I'm not going to sit here while you * us up! 00:37:51.166 --> 00:37:53.666 So you do whatever you need to do to sort it out. 00:37:54.666 --> 00:37:56.666 Sleep downstairs. 00:38:46.791 --> 00:38:49.916 We work in highpressure environments and 00:38:49.916 --> 00:38:53.666 your choices can save lives in the moment. 00:38:53.708 --> 00:38:55.416 Yes, you can make a real difference. 00:39:15.791 --> 00:39:17.541 Morning. 00:39:17.666 --> 00:39:19.166 A short weekend with Kate before the exams. 00:39:19.166 --> 00:39:21.083 A short weekend with Kate before the exams. 00:39:21.166 --> 00:39:23.041 Two days, OK? 00:39:23.041 --> 00:39:27.916 Then we've all got Barbados to look forward to when you are done. 00:39:47.333 --> 00:39:51.416 I know we had the conversation last night but I spoke to Kate this morning 00:39:51.416 --> 00:39:54.583 and... we don't want to just do a weekend. 00:39:54.666 --> 00:39:56.666 I'm going to do a gap year with her. 00:39:56.666 --> 00:39:59.291 Put everything on hold and go travelling round the world. 00:39:59.333 --> 00:40:00.541 - But last night... - No... 00:40:00.583 --> 00:40:03.791 I know you don't like the idea of a gap year but it's what I want to do. 00:40:03.791 --> 00:40:05.791 OK? Bye. 00:40:25.166 --> 00:40:27.583 Bye. High five. 00:40:27.666 --> 00:40:28.916 - See you, Dad. - Bye. 00:40:28.916 --> 00:40:30.916 See you, Dad. 00:40:59.416 --> 00:41:03.208 Yeah, I'm single. And after this, I am staying that way. 00:41:03.291 --> 00:41:07.166 I said to him: It's your problem if you put a ten-year-old picture up on your profile, 00:41:07.166 --> 00:41:09.833 'cos when I see you I'm just going to turn round and walk away. 00:41:09.916 --> 00:41:11.916 Do you know what I mean? 00:41:16.041 --> 00:41:17.666 - Do you know what I mean? - Yes. 00:41:17.666 --> 00:41:21.208 Yeah, so I don't know if I'm going to do it any more. 00:41:21.291 --> 00:41:23.291 It's a fool's errand. 00:41:24.333 --> 00:41:28.166 We are so pleased at the progress you've made. You've exceeded our expectations. 00:41:28.166 --> 00:41:30.791 Thank you. I'm... I'm sorry I didn't trust you. 00:41:30.791 --> 00:41:32.291 I was worried. 00:41:32.333 --> 00:41:34.791 Of course. No problem at all. 00:41:34.833 --> 00:41:36.833 All the best. 00:41:36.916 --> 00:41:38.916 - All good? - Transferring down now. 00:41:38.958 --> 00:41:42.416 - Should be at home in a couple of days. - You seem so much better. What changed? 00:41:42.458 --> 00:41:44.458 It's a beautiful day. 00:42:04.291 --> 00:42:05.291 Hi. 00:42:53.166 --> 00:42:54.166 Hi.